Customer Renewals
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Job Description :
Company Overview.
Ginger Webs is a leading technology company in the assessment and testing industry. We are driven by an ideology to make unique, easy to use and futuristic applications. We are having a decade of experience in the assessment industry, the OMR experience leverage the foundation of online assessment and helped us build a platform that can support large volume online assessment with ease. Ginger Webs evaluate more than 1 million assessments in a month. The first company to develop products for evaluating exams on paper, web, mobile and tablet devices. Ginger Webs is ISO 9001:2008 certified as well as ISO 9001:27001 certified. Ginger Webs is capable of handling large concurrent users online. A network of 250 test centre associates in more than 100 cities. We have done extensive research and development in the field of education and have more than 2000+ clients in India and Abroad including premiere clienteles like Aakash Educational Services, Made Easy, ALLEN, DMRC, TOI and many more.
Please check the below mentioned KRA's and KPI's for CRM
%u25CF Take prospects from initial contact phase to qualified phase over the phone.
%u25CF Present product solutions virtually or Physically .
%u25CF Generate revenue by prospect renewal and converting them to sales.
%u25CF Meet and exceed pipeline contribution goals.
%u25CF Respond quickly to assigned accounts.
%u25CF Willingness to be measured by weekly and monthly metrics.
%u25CF Use and become an expert on the Customer Relationship Management (CRM) system.
%u25CF Willing to maintain customer satisfaction Score and Customer retention.
%u25CF Willing to provide first contact resolution.
Requirements
%u25CF Any Graduate / Post Graduate / MBA (marketing).
%u25CF 1-3 years of experience in Inside Sales / Outbound Sales / Tele-Sales / Educational Sales.
%u25CF Candidates should have knowledge in the Education sector .
%u25CF Excellent written and spoken English & can speak Hindi.
%u25CF Good negotiation and pitching skills required.
%u25CF Passion to work in a fast-paced start-up.
%u25CF Multi-disciplinary, continuous learning mind-set.
%u25CF Customer focus with a good convincing ability and confident personality.
Experience : Any Graduate / Post Graduate / MBA (marketing).
%u25CF 1-3 years of experience in Inside Sales / Outbound Sales / Tele-Sales / Educational Sales.
%u25CF Candidates should
Requriment :
- Customer Retention
- B2B
- Cross selling
- Up selling
Skills Required :
- B2B Sales
- Customer Retention
- Client Relationship
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